Refund policy
All prints, both rolled and framed, are printed to order. In the unlikely event that your print arrives damaged, please contact Steve within 14 days of receiving your order with:
- Your name
- A detailed description of the problem
- Your order number
- Some pictures of the issue
Including these things will help him to resolve things quickly. Please allow 1-2 business days for him to be in touch with you.
We cannot provide exchanges or refunds due to damages caused by customer handling, storage or treatment.
We reserve the right to request that your return the product to us and at our discretion; offer an exchange or reprint; issue store credit for items not including shipping; take no action; or, on the rare occurrence (in that we have exhausted all possible solutions and cannot find a resolution), offer a refund. Please ensure the work is packaged appropriately and that it is protected. Ideally, use the original packaging in which the item was delivered, including all protective material. You are responsible for covering the regular cost of return postage.